RELIEFCLIX CLIENT SHIFT SERVICES TERMS
Last Updated: 20 September, 2026
These Client Shift Services Terms are entered into between ReliefClix Inc., a corporation operating in Canada (“ReliefClix”), and the pharmacy, healthcare provider, corporation, or other organization booking services through the ReliefClix platform (“Client”).
By creating an account, posting a shift, booking a worker, selecting “I Accept,” or otherwise using the ReliefClix platform, the Client agrees to these Terms.
1. Definitions
“App” means the ReliefClix application, website, and related technology platform.
“Assigned Professional” means the pharmacist, pharmacy technician, or other qualified professional accepted or assigned to a Client shift.
“Shift” means a temporary work assignment posted or booked through the App, including the dates, hours, location, duties, rate, and other details shown in the shift confirmation.
“Shift Fees” means the hourly professional fees, ReliefClix service or administration fees, approved expenses, payment-processing fees, and applicable taxes shown in the App or shift confirmation.
2. ReliefClix Services
ReliefClix provides a technology and coordination service that allows Clients to post shifts and connect with pharmacists, pharmacy technicians, and other qualified professionals.
ReliefClix may:
Review information provided by professionals;
Confirm registration or licensing information where reasonably available;
Facilitate communications between the Client and Assigned Professional;
Provide shift confirmations and timesheet information;
Invoice and collect payment from the Client; and
Suspend or remove users who breach these Terms or applicable law.
ReliefClix does not guarantee that every posted shift will be filled or that a particular professional will always be available.
3. Shift Confirmation
A Shift becomes confirmed when the Client receives confirmation through the App, email, or another approved communication channel.
The shift confirmation will identify, where applicable:
The Client location;
The date and start and end times;
The professional category required;
The hourly rate;
Applicable ReliefClix fees;
Approved expenses or allowances;
The duties and qualifications required; and
Any special instructions.
The shift confirmation forms part of these Terms. If there is a conflict, the shift confirmation will govern the specific Shift and these Terms will govern all other matters.
The Client is responsible for ensuring that all information posted for a Shift is accurate, complete, and lawful.
4. Fees, Invoicing, and Payment
The Client agrees to pay all Shift Fees displayed in the App or shift confirmation.
Unless otherwise stated:
Hourly professional fees are calculated by multiplying the approved hourly rate by the hours worked.
ReliefClix service fees are calculated according to the fee structure displayed to the Client before booking.
Approved expenses or allowances will be added only when identified in the Shift confirmation or approved in writing by ReliefClix.
Applicable GST/HST or other sales taxes will be added where required by law.
ReliefClix will issue an invoice after the Shift, together with available timesheet or attendance information.
Payment is due within five business days after the invoice date unless a different payment term is agreed in writing.
The Client must notify ReliefClix of any good-faith invoice dispute within five business days after receiving the invoice. The Client must pay all undisputed amounts by the due date.
Overdue amounts may result in:
Suspension of the Client’s App account;
Loss of preferred pricing or payment terms;
Reasonable collection costs;
Administration Fees of [1.5% per month]; and
Referral to a collection service or legal counsel.
The Client may not withhold payment for hours properly worked because of a separate dispute unless ReliefClix agrees in writing.
5. Cancellation and Shift Changes
The Client may request cancellation or modification of a confirmed Shift through the App or by contacting ReliefClix.
Unless ReliefClix confirms a waiver in writing, the following cancellation fees apply:
| Notice before Shift start | Cancellation fee |
|---|---|
| More than 14 calendar days | No cancellation fee |
| 8 to 14 calendar days | $50 per cancelled Shift |
| 4 to 7 calendar days | $100 per cancelled Shift |
| 3 calendar days or less | The scheduled hours multiplied by the applicable hourly rate |
The cancellation fee may be waived or reduced at ReliefClix’s discretion, including where a suitable replacement is found.
If the Client changes the location, duties, dates, hours, or required qualifications after a professional has accepted the Shift, ReliefClix may treat the change as a cancellation and rebooking.
No cancellation fee will apply where:
The Assigned Professional is unable to attend and ReliefClix cannot provide a reasonable replacement;
The Shift is cancelled because of a documented emergency, regulatory direction, or safety concern; or
ReliefClix agrees to waive the fee in writing.
6. Client Responsibilities
The Client represents and agrees that it will:
Maintain all licences, permits, registrations, and approvals required to operate;
Provide a safe, lawful, and properly equipped workplace;
Provide the Assigned Professional with reasonable orientation to the location, systems, procedures, and emergency contacts;
Provide the equipment, software, access credentials, and supplies reasonably required to perform the Shift;
Ensure that the Assigned Professional is not required to perform duties outside their training, registration, authorization, or lawful scope of practice;
Provide accurate information regarding the Shift and workplace;
Comply with employment, occupational health and safety, accessibility, human rights, privacy, and pharmacy laws;
Treat the Assigned Professional respectfully and without discrimination, harassment, or violence;
Notify ReliefClix promptly of any accident, injury, safety issue, complaint, dispensing error, privacy incident, regulatory concern, or other serious incident; and
Pay all undisputed invoices on time.
The Client remains responsible for the operation of its pharmacy or healthcare location and for its own policies, procedures, staff, equipment, records, and systems.
7. Professional Obligations
The Assigned Professional remains responsible for exercising their own professional judgment and complying with the legislation, standards, policies, bylaws, and professional requirements applicable in the province or territory of practice.
The Client must not require or pressure an Assigned Professional to:
Breach a professional standard;
Perform an unauthorized act;
Work while impaired or unfit;
Falsify a record;
Override a professional judgment improperly; or
Violate any law, regulation, or regulatory direction.
For Ontario assignments, the Client acknowledges that pharmacy professionals are subject to the requirements of the Ontario College of Pharmacists and applicable Ontario law. Ontario registrants must maintain required personal professional liability insurance.
8. Confidentiality and Personal Health Information
The Client and Assigned Professional may receive confidential business information, patient information, prescription information, health information, personal information, and other sensitive information.
Each party must:
Use confidential information only for the Shift or related lawful purposes;
Limit access to individuals who require access;
Follow applicable privacy laws, including PHIPA where applicable;
Protect passwords and system credentials;
Not copy, photograph, download, disclose, or remove information without authorization;
Return or securely delete information when required; and
Notify ReliefClix promptly, and in any event within 24 hours, of any suspected privacy or security incident connected with the Shift.
These obligations continue after the Shift and after termination of the Client’s account.
ReliefClix’s collection, use, disclosure, retention, and protection of personal information is governed by its Privacy Policy, as amended from time to time.
9. Direct Hiring and Circumvention
If, during the period beginning when the Client first receives the Assigned Professional’s information and ending six months after the last completed Shift, the Client or an affiliated person or entity directly or indirectly hires, retains, contracts with, or otherwise engages that professional outside ReliefClix, the Client must pay ReliefClix a placement fee.
The placement fee is 15% of the professional’s estimated gross first-year compensation, including salary, guaranteed bonuses, and other guaranteed monetary compensation. For hourly, casual, or contract work, the fee will be 15% of the total compensation reasonably expected to be paid during the first twelve months.
The fee is payable within 15 days after the professional begins the direct engagement.
The Client must notify ReliefClix before making or accepting a direct offer. This section does not apply where the Client can demonstrate that it had an established and documented relationship with the professional before the professional was introduced through ReliefClix.
10. Insurance and Responsibility for Loss
The Client must maintain insurance appropriate to its operations and location, including commercial general liability and any professional, property, cyber, or other insurance required by law or reasonably appropriate for the services provided.
Each party is responsible for losses, claims, damages, costs, and expenses caused by its own negligence, wilful misconduct, breach of these Terms, violation of law, or failure to maintain required insurance.
The Client is responsible for claims arising from:
The condition or operation of its premises;
Its employees, agents, systems, equipment, and policies;
Its failure to provide a safe workplace;
Its instructions to the Assigned Professional; or
Its breach of privacy or confidentiality obligations.
Nothing in these Terms limits liability that cannot legally be limited or excludes responsibility for fraud, wilful misconduct, or gross negligence.
11. Account Security and Acceptable Use
The Client must keep its account credentials confidential and must immediately notify ReliefClix of unauthorized access.
The Client must not:
Provide account access to an unauthorized person;
Submit false, misleading, or incomplete information;
Misrepresent the identity or qualifications required for a Shift;
Use the App for unlawful, discriminatory, or harassing purposes;
Attempt to avoid ReliefClix fees;
Interfere with the App or its security;
Upload malicious software; or
Use information obtained through the App for an unauthorized purpose.
ReliefClix may suspend or terminate an account where it reasonably believes these Terms, applicable law, or professional standards have been breached.
12. Termination
Either party may terminate the Client’s participation in the App by written notice.
ReliefClix may immediately suspend or terminate access where:
An invoice is overdue;
The Client provides false information;
The Client creates a safety, privacy, legal, or regulatory risk;
The Client engages in harassment, discrimination, or misconduct;
The Client attempts to circumvent ReliefClix fees; or
The Client breaches these Terms.
Termination does not affect payment obligations, cancellation fees, confidentiality obligations, direct-hire fees, indemnity obligations, or other provisions intended to survive termination.
13. Electronic Acceptance
The Client agrees that selecting “I Accept,” clicking a button, checking a box, using an electronic signature, or otherwise accepting these Terms electronically constitutes the Client’s signature and agreement.
The electronic record of acceptance, including the account identity, date, time, and version of the Terms, may be used as evidence of the Client’s acceptance.
14. Changes to These Terms
ReliefClix may update these Terms from time to time. Changes will apply to future Shifts after the updated Terms are made available through the App or otherwise communicated to the Client.
The Terms in effect when a Shift is confirmed will continue to apply to that Shift unless the parties agree otherwise.
15. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
The parties submit to the courts located in Ontario for disputes arising from these Terms, subject to any mandatory legal requirements that apply.
16. General
These Terms, together with the applicable Shift confirmation, Privacy Policy, and any written agreement between the parties, form the entire agreement regarding the Client’s use of ReliefClix services.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
A failure to enforce a provision is not a waiver of the right to enforce it later.
The Client may not assign these Terms without ReliefClix’s prior written consent. ReliefClix may assign or transfer these Terms as part of a corporate reorganization, sale, merger, or transfer of its business.
17. Client Acceptance
By using the ReliefClix App, posting a Shift, booking an Assigned Professional, or selecting “I Accept,” the Client confirms that it:
Has authority to enter into these Terms;
Has reviewed and understood these Terms;
Agrees to be legally bound by them; and
Has had the opportunity to obtain independent legal advice.